| an opening
As Jemma sped off to her meeting at Waverley, she was beginning
to wish she’d never made a fuss about her new mobile.
All she’d wanted was to change networks. Instead she’d
ended up with no signal and a crap phone.
The problem started when the entire sales team had been signed
up to the new Moby network. They were each given a new handset
so they could make free calls to each other (not that any
of those wankheads ever chose to ring her, unless they were
on some kind of wind up or were accusing her of stepping
on their toes each time she converted a prospect).
During the demonstration, downstairs in the large presentation
room, the signal strength had been off the scale. The call
clarity was excellent. And Jemma had to admit she’d
been seduced by the 3G Vorola handset. She liked the way
it glided open and the sexy black screen. Best of all the
keypad was large and she could dial without chipping her
fingernails (a real pisser after a £37 manicure).
Unfortunately (rather like Westing Information Systems),
the product wasn’t bad, but the service was at best
patchy. She couldn’t get any Moby signal at home or
in the gym. And she never managed more than two bars on most
of the country lanes she spent her time driving down.
It didn’t bother the rest of the sales team. Sure they
were always blagging about contracts with the corporates
on the Hallowsmere Technology Park. But they spent virtually
all their time in the office - e-mailing virals to their
mates, chatting to their coke dealers, intimidating the apprentice
software engineers, and sandbagging their orders to hit target.
Although they might occasionally sell a couple of deskjets
to an existing client, most of the ‘team’ couldn’t
close a door properly let alone a deal with a prestigious
blue chip prospect. Those much-hyped orders for hundreds
of workstations with integrated IP telephony seldom materialised
(unless she was called in to push them through).
Because they never left the office, of course there was nothing
wrong with their new mobiles. They all really were having
a whale of a time with Moby. And when she raised the issue
of ‘signal black spots’ at the fortnightly sales
meeting, she was dismissed as Jemma getting on her high horse
because she’d been lucky with a couple of deals recently.
Instead of having a rational discussion about alternative
networks, the meeting had turned into a slanging match with
Andy Booth about the Carlson Hotel Group account (which he’d
fucked up with his offensive attitude to the new Indian owners,
and she’d just about salvaged).
Although Andy had only acquired the account when Jonny left,
and she’d graciously agreed to split the commission
with Andy, it was still the biggest account in his territory
and his pathetic male ego couldn’t take it. She knew
she shouldn’t waste her breath on that women-hating
shit. But when he’d called her a Paki-fucker, she’d
risen to the bait.
“What exactly is that supposed to mean?” she
asked, bristling.
“Nothing,” sneered Andy.
“I believe he may have called you a Paki-fucker,” Jez
Nugent volunteered helpfully, while young Jamie (her only
ally in the sales team) sniggered. But, he at least had the
grace to look uncomfortable as he avoided her reproachful
glance.
Jemma felt the back of her cashmere sweater prickle at her
neck as her face flushed. Her grip tightened on the brushed
gold of her Shaeffer ballpoint, and she stabbed clean through
the flowery doodle she had idly scribbled on one of the Westing
Information Systems note pads that were permanently laid
out on the long glass table that dominated the presentation
room.
Struggling to keep her composure, Jemma looked Andy straight
in the eye. “It’s exactly that type of infantile,
racist comment that almost lost this company one of its most
lucrative and long-standing accounts. I suggest if you can’t
grow up, you get out.”
“I’d have been happy to leave this meeting twenty
minutes ago, love,” said Andy. “But you keep
moaning on about your bloody mobile. How much business do
you think we’ve all lost this morning having to sit
here listening to you whinging?”
Jemma’s voice wavered slightly, but she stuck to her
guns.
“I meant the company, not the meeting.”
Andy looked confused.
“I mean, if you’re not prepared to be professional
and treat customers and colleagues with respect, is it appropriate
for you to continue to work for this company?”
“Hey, hang on,” said Andy angrily. “You
think you’re the fucking boss now or something?” He
jabbed his finger angrily at her. “I can promise you
little lady I ain’t going nowhere.”
He rose to his feet, roughly kicked back his chair, and stormed
towards the door. Before leaving the presentation room he
turned to address the other men in the room. “Come
on lads, meeting over.”
Jez started to rise to his feet. Jamie hesitated, clearly
embarrassed.
“Come on,” repeated Andy. “We ain’t
going to be dictated to by that stuck-up bitch.”
Jez, Jamie and the others dutifully shuffled out of the room
behind Andy.
“Thanks for your support, boys,” she called after
them.
Jamie turned and raised his hands lamely in a gesture of
resignation.
“Oh, just piss off,” she said.
Jemma sat alone for a while in the presentation room and
stared at a diagram of a server cluster clumsily scrawled
in red jumbo marker on a tatty flip chart. She sighed heavily,
breathing in the stale aroma of toner cartridge and filter
coffee. She listened to a lorry reversing in the goods bay
and wearily put her head in her arms, so that her forehead
touched the cold glass of the table. Anger tightened like
a clamp on her neck. She knew she should just ignore the
morons. But when she eventually raised her head, she still
felt like butting it through the room’s chipboard partition
walls (already dented in several places by the corner of
the projector trolley). She took another deep breath and
dragged herself to the office of Stuart, the MD.
As usual, Stuart listened quietly to her rant, nodding and
murmuring, “I know, I know,” in a placatory manner,
until a private call was put through to him, and she tactfully
withdrew.
Later that day, when she’d got back from her meeting
with Netherwicks, Stuart was in the sales room with the door
closed. He appeared to be giving the rest of the team a good
talking to. But minutes later, as she returned from the kitchen
with a mug of tea, they were all laughing and joking together
as usual.
First thing in the morning, Stuart buzzed Jemma and asked
her to come into his office.
“I’ve got something for you, “ he said,
and produced from a drawer in his desk a package wrapped
in plain gold paper with a red ribbon.
“It’s not my birthday,” she said, blushing
slightly.
“I know,” he said. “It’s just a small
token of our appreciation. Go on then, aren’t you going
to open it?”
The package looked suspiciously like the Belgian chocolates
male clients sometimes tried to woo her with, but as she
carefully opened the gold paper, it turned out to contain
a phone.
“A ha,” she said, her face lighting up. But then
she noticed the large Moby logo stuck to the front of the
box.
Disappointment rippled across her face. Stuart looked crestfallen.
“That’s what you wanted wasn’t it? The
reason for all that bother yesterday. You had problems with
your handset.”
She felt like screaming.
Stuart - it’s not the pissing phone, it’s the
pissing Moby network that never pissing works, you pissing
imbecile. And no, all that bother yesterday, as you call
it, was not about my pissing mobile phone. It was about to
me being called a Paki-fucking bitch by that talentless Neanderthal
thug you for some insane reason decided to employ on your
sales team. She took a deep breath.
“Thanks,” she said, forcing a grateful smile. “It’s
a lovely thought.” But she still couldn’t hide
the frustration in her voice.
“If you don’t like it,” said Stuart. “I
can easily get you another. Just let me know what you want.”
He sounded worried. Maybe he’d heard that she’d
been approached by Hendersons to become their Sales Director
(an offer that she was now very seriously considering).
“It’s really kind of you,” she said. “But,
to be honest, the main problem I’m having is with getting
a signal on the Moby network.”
“I know, they’re a couple of blackspots,” said
Stuart. “But all the other lads seem to cope all right.
And we’ve signed a contract now. I understand the frustration,
but if I start making exceptions for you, well...there are
already rumblings.”
“What kind of rumblings?” She glared.
“Calm down, Jemma. I fully recognise what an asset
you are to this company. And I’d like to talk to you
properly about that later, OK? But if I’m going to
make changes I’ve got to keep the whole team on board.
I know they can get a bit out of hand at times. But, as I
say, I’ve made some decisions and I think, at least
I hope, you’ll be pleased to hear what I’m proposing.”
“So exactly what are you proposing?” she said.
He smiled broadly and winked. “All in good time.”
“Now I really am intrigued,” she grinned.
He paused. “You got a meeting lined up this morning?”
“Waverley,” she said, “that new health
club on the way over to Fettlington. They’re quite
pally with Akaash the IT guy at the Carlson Group, and they’re
interested in installing a similar membership system.”
“Great stuff. You should be finished by midday?”
“I plan to be,” said Jemma. “Normally I’d
suggest taking them out for lunch, but they have their own
restaurant of course.”
“Well if they invite you to stay for a bite, don’t
worry. But if you’re back before one or two, why don’t
we go to Henri’s.”
“What’s the occasion?” she asked. Henri’s
was the most expensive restaurant in Westingshire. They only
ever visited with their most lucrative clients.
“You’ll see.”
“You are a tease,” she joked, picking up the
new phone, but leaving the wrapping paper. “OK. I’ll
see you later.”
“Hey,” he said. He tossed her the keys to his
bimmer. “Take the 5-series.”
She caught them with her free hand.
“It must be my birthday after all.”
“I trust you,” he said. “By the way, I’ve
told Jamie he can have your old handset. Apparently, Moby
have set it up so you can just put your old SIM straight
into the new phone.”
Oh great, she thought. She didn’t like the new handset.
The key pad was too small and she preferred the satin black
finish on the Vorola, to the brushed chrome effect of the
new one. But on the off chance that the new handset had better
reception than the old one, she swapped the SIM cards and
was amazed to see it worked straight off and displayed an
extra bar of signal.
Hurrying to the car park, she was accosted by Jamie, who
was stood outside reception, smoking with Jez and a couple
of the support engineers.
“Look I’m running late. We’ll have to sort
it out later.”
“But Stuart, said...”
“Oh for God’s sake,” she took the Vorola
phone from her hand bag and thrust it into his hand. “You’re
welcome to it, but you’ll need to sort out a new SIM
card.”
“No worries,” he said, and headed eagerly inside
to the sales office.
Jemma eased into the 5-series with its WIS 1 plate, and dumped
the Waverley Health Club brochure, her ‘sales bible’ and
the new phone on the front passenger seat. She hadn’t
been to Waverley before, and the map on the back of the brochure
was rather vague. But she knew it was set back from the Fettlington
road down one of the gravel driveways. So it couldn’t
be that hard to find.
She would normally have punched the postcode into her sat
nav, but she could never get the hang of the one in Stuart’s
car. Fortunately, the three litre engine in the 5-series
was not short on power. In fact, it was deceptively fast.
And as she hammered down the bypass she was startled (but
rather proud) to see the speedo nudging a ton.
Oblivious to any thought of oncoming tractors, she sped on
down the narrow lane that led from the Morrison’s junction
to the Fettlington Road. Her mind was half on the Waverley
meeting and half on her impending lunch with Stuart.
He’d seemed pretty pleased with himself. She guessed
he was going to offer her a promotion of some sort. He seemed
to know everything that went on in Westing. And if he’d
got wind of Hendersons approach to her, it was a strong possibility.
Even if Stuart matched Hendersons salary package, she didn’t
know how much longer she could bear to work with the Andy
Booths of this world. However there was probably another ‘Andy’ at
Hendersons, who would give her just as much grief. And certainly,
if Stuart offered her a directorship at WIS, it would be
a hard choice to make.
Anyway, she would find out what he had in mind at lunch.
For now, she’d better focus on the Waverley deal. She
looked at her watch. Allowing a little time to find the right
driveway, she estimated that she would be around ten minutes
late. She reached for the new phone on the seat beside her
and began to dial. No pissing signal.
Infuriated, she threw the phone down onto the seat. It skidded
off the surface of the Waverley brochure, which was varnished
like a coffee table. She much preferred a Satin finish. It
was more classy. And a lot less slippery.
She didn’t need the phone (she’d already discovered
it was as useless as the previous one), but it was irritating
her lying there in the footwell. She leaned over the gear
stick to retrieve it, but Stuart’s BMW was slightly
wider than her 3-series and she couldn’t quite reach.
She looked up briefly to negotiate a bend, then pulled her
arm out of the seatbelt and reached over again. She knew
it was a careless thing to do at that speed, but no one else
ever used the lane. Besides, she knew it so well she could
drive it without look...
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Roger Frederick 2005-2009 All
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